Returns & Exchanges policy
Returns
We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
We do not accept returns for earrings/jewelry and made-to-order pieces including leather items such as bags and slg. Where returns are accepted and approved, reimbursement will be issued exclusively in the form of store credit.
To start a return, you can CLICK HERE.
NOTE: Returns should be only made through the return portal, and Designation is not responsible for shipping costs.
Every customer is responsible for ensuring that the parcel is correctly delivered to the designated post office or drop-off point, as indicated on the shipping label and in the return confirmation email. Designation is only responsible for providing customer support, if needed, and the return label.
Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at designation.official@gmail.com.
Jewelry Returns
For reasons of hygiene, product integrity, and fairness to all of our clients, we do not accept returns or exchanges on jewelry pieces.
All sales are considered final once the order has been confirmed.
We encourage you to review product descriptions, sizing information, materials, and imagery carefully before completing your purchase. If you need guidance before ordering, our team will be happy to assist you.
This policy allows us to ensure that every jewel reaching you is new, unworn, and handled under the highest standards.
Exceptions
If you receive an item that is defective, damaged, or incorrect, please contact us within 48 hours of delivery at designation.official@gmail.com with your order number and clear photographs. After evaluation, we will work with you to resolve the situation appropriately. Please note that approved claims in these cases are eligible for reimbursement exclusively in the form of store credit, which may be used toward any future purchase on our website.
Requests sent after this timeframe may not be eligible for review.
Wrong Address and Refunds
Customers are responsible for providing accurate shipping information at checkout. Orders placed with incorrect or incomplete addresses that are returned or lost are not the responsibility of Designation and are not eligible for refunds.
For orders shipped via DHL Express, address redirection may be possible, subject to additional fees starting from 30€.
In the case of a faulty or defective item, Designation will take responsibility by offering an exchange or store credit. Refunds will not be issued in these cases.
Every customer is responsible for ensuring that the parcel is correctly delivered to the designated post office or drop-off point, as indicated on the shipping label and in the return confirmation email. Designation is only responsible for providing customer support, if needed, and the return label.
Final Sale Policy
All items marked with Sale, Sales, Discount or Last Chance are not eligible for return, refund, store credit, or exchange. This policy applies to all discounted or clearance items and is strictly enforced.
Please review your order carefully before completing your purchase. By proceeding with a Final Sale item, you acknowledge and accept that the item is non-returnable and non-refundable.
This policy does not affect your statutory rights regarding defective or misdescribed products.
Damages, Issues and Lost Packages
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
If your order arrives damaged or incorrect, please contact us within 48 hours of delivery at designation.official@gmail.com , providing your order number and clear photos of the issue. Claims submitted after this period may not be eligible for review.
Once an order has been handed over to the courier, Designation is not responsible for delays, loss, or theft that may occur during shipping. In cases where a package is marked as delivered but not received, or if it becomes lost in transit, we recommend contacting the courier directly to open an investigation. We will assist where possible by providing tracking details and documentation, but refunds or replacements will not be issued for packages lost, stolen, or delayed by the courier, as these events are outside of our control.
In some cases, couriers may deliver packages to a nearest pickup or drop-off location (such as a local access point, parcel shop, or locker) to ensure the order remains available for collection. Designation is not responsible for these, this is the courier management. It is the customer’s responsibility to monitor tracking updates and collect the package within the time frame specified by the courier.
If a package is marked as delivered but not received, or if it becomes lost in transit, we recommend contacting the courier directly to open an investigation. We will assist where possible by providing tracking details and documentation; however, refunds or replacements will not be issued for packages that are lost, stolen, delayed, or uncollected due to courier procedures, as these events are outside of our control.
Custom Fees
When ordering from Designation, please be aware that customs duties, taxes, and related charges may be applied to your shipment upon arrival in the destination country. These fees are determined by local customs authorities and are the sole responsibility of the customer. Designation has no control over these charges and cannot predict their amount.
In the event that customs fees are not paid by the customer, the shipment may be returned to Designation or abandoned. Designation will not be responsible for any such returns or non-delivery, and refunds will not be issued for orders that are returned or abandoned due to unpaid customs fees.
Please note that customs policies vary widely from country to country. We advise contacting your local customs office for detailed information regarding applicable fees before placing your order.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, including:
- Perishable goods (such as food, flowers, or plants)
- Custom products (such as special orders or personalized items)
- Personal care goods (such as beauty products)
- Hazardous materials, flammable liquids, or gases
Additionally, we do not accept returns for earrings/jewelry and made-to-order pieces.
Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted and store credit has been issued, make a separate purchase for the new item.
European Union 14-Day Cooling-Off Period
European Union 14-Day Cooling-Off Period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
If a return is approved under this policy, reimbursement will be issued exclusively in the form of store credit for use on our website.
Earrings/Jewelry and made-to-order pieces are excluded from this policy and cannot be returned.
Refunds
We will notify you once we’ve received and inspected your return and let you know if the return was approved or not.
If approved, reimbursement will be issued exclusively in the form of store credit. Store credit will be provided within 10 business days of approval and may be used toward any future purchase on our website.
Store credit is non-transferable, cannot be exchanged for cash, and cannot be refunded to the original payment method.
If more than 15 business days have passed since we’ve approved your return and you have not received your store credit, please contact us at designation.official@gmail.com.
