Pre-Order Regulation

Pre-Order Regulation

At DESIGNATION, our pre-order pieces are created with intention, care, and a commitment to craftsmanship. By placing a pre-order, you agree to the following terms, which ensure clarity around production timelines, order management, and delivery expectations.

1. Seller Identification

DESIGNATION is the official seller of all pre-order products. By placing a pre-order, you acknowledge that you are entering into an agreement with DESIGNATION.

2. Pre-Order Nature of Products

Pre-order items are not immediately available for dispatch. These pieces are either:

  • Made to order, or
  • Reserved from upcoming production batches

This system allows us to maintain high-quality standards and produce in limited, controlled quantities.

3. Shipping Timeframe

Pre-order items are estimated to ship within 15–30 working days from the date of purchase, unless otherwise stated on the product page.

Please note:

  • Production times are estimates and may vary slightly due to craftsmanship, demand, or logistics.
  • We always aim to ship as soon as your piece is ready.

4. Pre-Order Confirmation & Fulfilment

Once your pre-order is placed, your item is secured and reserved in production. You will receive a confirmation email, and your order will be shipped automatically once completed.

5. Cancellation Policy

Customers may cancel a pre-order within  12 hours of purchase.

After this period:

  • Orders enter production or reservation status
  • Cancellations are no longer possible

6. Modifications

Once an order is confirmed, we are unable to:

  • Change sizes
  • Change product variants
  • Modify shipping details in most cases

This ensures production accuracy and timely fulfilment.

7. Returns & Exchanges

Pre-order items follow our standard Returns & Exchanges Policy.

Please note:

  • Made-to-order pieces (including leather goods and bags) are non-returnable and non-exchangeable
  • Jewelry items are final sale due to hygiene reasons
  • Approved returns (where applicable) are refunded exclusively in the form of store credit

8. Delays & Production Variations

While we strive to meet estimated shipping windows, slight delays may occur due to:

  • High demand
  • Production complexity
  • Material sourcing
  • Courier or logistics delays outside our control

In such cases, customers will be informed accordingly.

9. Final Sale & Pre-Order Items

Certain pre-order items may be classified as final sale, particularly:

  • Made-to-order pieces
  • Limited edition production runs
  • Discounted or promotional pre-orders

Final sale items cannot be returned, refunded, or exchanged.

10. Customer Responsibility

Customers are responsible for:

  • Providing correct shipping details at checkout
  • Monitoring delivery updates
  • Collecting parcels from designated pickup points when applicable

DESIGNATION is not responsible for delays or issues caused by incorrect address details or courier handling.

11. Contact

For any questions regarding pre-orders, please contact:
designation.official@gmail.com